Cancellation & Refund policy

Not happy with your rental?

If you are not satisfied with an item or it doesn’t fit, you have up to and including 4 days to withdraw from the service to send it back to us once you have received the item(s).

You will only receive a refund if you:

  • Please make sure you do not remove the tag or wear the Item(s)
  • You may have tried on the item, but must not have broken the returns tag and other labels on the item.
  • Complete the ‘Returns Delivery Note’ and place in the package together with the unworn GANNI Item(s) and attach the prepaid returns sticker to the front.
  • Send back via Parcel Shop within 4 days


Cancelling your order:

 If your order has not been shipped yet, you can cancel your order up to and including 14 days after you placed your rental. You just need to ensure that you press the “Cancel” button on your account before the shipment is sent.
This means that if you have booked a rental for a future date, and you need to cancel it, make sure you cancel on or before 14 days after you placed your order for rental.

If your rental items are more than 2 days late, you can cancel your order for rental by contacting our customer service at if you are based within the European Union or if you are based within the United States.

In case you have received a defective item, we comply with all statutory warranty rules. If you want to complain about obvious material or manufacturing defects in items we have delivered, including damage caused during transportation, please notify us by returning the GANNI Item(s) to us immediately, using the pre-printed return slip supplied.