FAQs

Frequently Asked Questions

Here you can find answers to the most frequently asked questions about rentals, rules, returns and more. Got a question that isn't answered here? Please email us or give us a call at +45 33 32 44 57. Our opening hours are Monday to Friday 10-17.

Yes, just go to the product page and under 'Delivery' choose your rent start and end date. We will then ship your order to arrive on time.

Make sure that you choose to receive your parcel within enough time before your event. For example, if you are going to a wedding on a Saturday, choose Wednesday as your delivery day in order to allow time to try on. 

Remember, this means if you have booked for a week, you will have to return this item the following Wednesday.

If you are not satisfied  with your rental, or the item(s) do not fit, you have 4 days after receiving it to send it back to us. However, you may not have worn the item, and will only receive a refund if:

 

  1. You send back within 4 days of delivery date
  2. You do not wear the item(s) 
  3. You do not remove the tag (our tag is designed to let you try on, examine and see the products you have ordered on you, as you would in a shop)
  4. You complete the Returns Delivery Note, fill in a reason code and place in the package together with the rental item(s)
  5. Attach the prepaid label and take to your local parcel shop within 4 days



  1. Complete the Returns Delivery Note & place inside the package with your unworn GANNI item(s) 
  2. Remove the old shipping label on the front 
  3. Attach the pre-paid returns address label onto the front
  4. Drop it off at your local GLS Parcel Shop, send back within 4 days

 

If you return your rental item(s) late after your specified end of rental date, you will be charged a daily late fee of 150 DKK  to the card details you entered for every day that your rental is overdue.

If you do not return at all, you will be charged a late fee of 150 DKK every day up to the amount of the item’s retail value.

Returning your rental is easy. The official 'End of rental' return date is the date you need to post your rental back to us - free of charge.

  1. Remove the old shipping label on the front 
  2. Attach the pre-paid returns address label onto the front
  3. Drop it off at your local GLS or PostNord Parcel Shop, and send back to us free of charge

(Please refer to your specific return label to see which distributor).

If the item you want is out of stock in your size, you can sign up to be notified when your size is available again. Just register to be notified by emailing us 

If you're not happy with your purchase or think your goods arrived damaged, you can send any unworn* item back to us within 14 days of the delivery date. It can take up to 14 days for your return to be fully processed. Your original payment method will be refunded. It may take 2-3 days to clear depending on your bank.

NOTE: *Cancellations and returns will only be accepted if the tag and seal on the product remains unbroken, and remains attached and in our sole discretion, has not been worn (our tag is designed to let you try on, examine and see the products you have ordered on you, as you would in a shop). Items worn/ tried on purely to see if they fit are not considered worn. In the unlikely event that an item is returned to us in an unsuitable condition, we may have to send it back to you. This does not affect your statutory rights.

Yes, you can.

If you fall in love with your rental, simply login to your account, before your rental period ends, select your rented item(s) and click the 'BUYOUT' button. We will deduct the cost you’ve paid to rent it so far from the RRP. To complete the order you must read and accept 'Terms' and click 'Complete purchase'.

 

Please note: You will only be able to buy out the piece if someone else has not already requested to rent it

We will send you an email with the invoice confirmation and proof of ownership. Your product will then be listed in your account under 'Purchases'.

If you want to wear it for longer, just log into your account, click on the product you rented, click the ‘EXTEND MY RENTAL’ button and select the new dates following on from you current rental period. You can rent for a minimum of 1 week or up to 3 weeks.

If you fall in love with your rental and want to buy it, simply login to your account, before your rental period ends, select your rented item(s) and click the 'BUYOUT' button. We will deduct the cost you’ve paid to rent it so far from the RRP. To complete the order you must read and accept 'Terms' and click 'Complete purchase'.

Please note: You will only be able to buy out the piece if someone else has not already booked it to rent

We will send you an email with the invoice confirmation and proof of ownership. Your product will then be listed in your account under 'Purchases'.

 

GANNI REPEAT is a separate website platform and system to GANNI.com and you need to create a new login to use.

No, we take care of cleaning. Just send it back to us and we’ll dry clean it for you.

All our clothes are cleaned at local Danish dry cleaners,  Berendsen and Butlers. Both are Swan labeled facilities, and the entire washing process is environmentally efficient and meets the Swan label's requirements.

Berendsen and Butlers are both environmentally friendly industrial-scale dry cleaners who will clean and prepare garments between users, so that the next REPEAT renter receives garments that have been reset, are fresh and clean, free of odours and ready to wear, straight out of the bag.

Please do not send damp clothes back to us, as this could potentially ruin the products.

When you have finished with your rental, you don’t need to worry about cleaning the garment. Just send it back to us and we’ll dry clean it for you.

 

All our clothes are cleaned at local Danish dry cleaners, Berendsen and Butlers. Both are Swan labeled facilities, and the entire washing process is environmentally efficient and meets the Swan label's requirements.

 

Butlers have won an EU-LIFE Award and are certified to the Blauer Engel dry cleaning standard.

 

Each piece of clothing is washed and cleaned to the highest standard so that it is "reset" and ready for it’s next REPEATER.

You can schedule rentals for different rental periods, however you would have to make two separate orders: one for the 'Deliver now' rental; and another one for the scheduled future date rental.

Yes, to sign up and order from us you'll need to be or have the following:

— at least 18 yeas of age*
— a DK billing and delivery address
— a debit/credit card account linked to a DK bank account
— a customer account.

Our terms and conditions that you accept at time of sign up and/or order give us this consent.

*Products may be rented or purchased for use by individuals under 18 years of age, but we rent and sell only to adults, who may rent or purchase the products with a payment card or other approved payment method.

No, not at the moment. We have started testing our rental service in Denmark and will announce when we’re ready to launch internationally.

If you’d love to see GANNI REPEAT rentals in your area, email Customer Service to let us know.

We accept VISA, Mastercard, VISA/Dankort and VISA/ Elektron  - all cards support 3D Secure payment.

As per our Terms and Conditions, we have the permission to charge your payment card for the following:

- Purchase price, rental price, and any other specified costs listed on the site in connection to your purchase

- Running payments for postponing and subsequent week rentals 

-Any invoices due to repairs or claims

Your card will not be charged until your rental order has left our warehouse. 

If you use your right of withdrawal, within 4 days of receiving the item, the amount will be refunded back to your card account as long as it is unworn and the tag is still attached.

No, you can not place a rental via customer service. Our customer care specialists are unable to accept any orders over mail or over the phone

The  full week rental price for your GANNI REPEAT item is inclusive of cleaning, insurance and delivery costs.

A flat amount of 150 DKK is incorporated into each rental price to cover this.